Dr. Stern's Subscription Program
Frequently Asked Questions
How do I create a subscription?
Creating a subscription for your favorite Dr. Stern supplements and nutrition items couldn’t be easier! When adding the item to your cart, select the option to Subscribe & Save along with your desired delivery frequency.
To make it easy for you, we’ve added suggested, common frequencies. This will be determined from the size of the product selected and the amount of servings it contains to help keep you on track. You get to decide how often you would like to receive your order.
What are the benefits of a subscription?
Dr. Stern subscriptions are automatic and worry free. Once created, your orders will process on the schedule you selected. Plus, you save money! Every subscription order receives a 15% discount off MSRP. From the initial order to the very last, you’re saving monies. As a bonus, you also getting free shipping for the items you subscribe.
Going out of town and need to hold off on receiving it? We make it easy for you to adjust your subscription settings. You can login directly to your subscription dashboard or call our customer support to adjust it for you.
How do I manage my deliveries?
The beauty of Dr. Stern’s subscription program is that you have complete control. You can edit what items you receive, the quantity, the frequency at which it repeats, and even the option to adjust your rebill date or cancel. You may join the program whenever you’d like and leave the program whenever you’d like, without penalty.
Need a hand? Don’t hesitate to reach out! Email email@example.com, and our incredibly optimized support team will be happy to help!
How will I know when my subscription order is on its way?
You can expect an order confirmation email every time an order processes. All upcoming order dates are available in your subscription profile as well. We’ll also shoot you an email as soon as your order ships so you can keep an eye on it from door to door. No surprises here!
When will I be charged?
You’ll be charged automatically on the date the order is processed.
An order just processed that I wasn’t ready for. Can it be canceled?
We got you! If the order has just processed and you haven’t received a shipping notification yet, you can cancel the new order This will also include a refund for the order, ensuring you’re taken care of all at once.
If the order has already shipped, you’ll need to reach out to our Customer Support Team (firstname.lastname@example.org or 800-698-1949) to see how we can best assist. We’ll work together on the solution that’s best for you.
Dr. Stern's Subscription Terms and Conditions
The subscription discount is 15% off MSRP of certain products when choosing a recurring rebill frequency, and is outlined on the DrIanStern.com product webpage and in the cart during checkout. The subscription discount and free shipping does not “stack” and only valid for subscription transaction. No other discounts allowed with subscription transactions. Subscription product pricing at rebill will apply the standard subscription 15% discount off product MSRP + free shipping.
Your Dr. Stern subscription will continue until canceled. You may cancel or modify your Dr. Stern subscriptions at any time either directly login into your Account Dashboard or by contacting Dr. Stern Customer Service.
- We reserve the right to accept or refuse your subscription at our discretion.
- You may not transfer or assign any Dr. Stern subscription.
- Dr. Stern subscribers are not permitted to subscribe for the purpose of resale, rental, or to ship to their customers or potential customers using their Dr. Stern subscription.
- Only certain products are eligible for Dr. Stern subscriptions and are noted on the DrIanStern.com product webpage.
- We reserve the right to not ship you an Dr. Stern subscription (some or all products) for one or more subscription periods as necessary, which may affect shipping rates including free shipping eligibility. We won’t charge you the subscription fee for skipped subscription period(s).
Fee and Renewal
The subscription fee is stated on the DrIanStern.com product webpage. Applicable taxes, and normal shipping rates and rules apply to all subscriptions unless otherwise noted. We will attempt to honor shipping method of your Dr. Stern subscription, but as necessary, we reserve the right to process your subscription order using the next most economical shipping method.
If all eligible payment methods we have on record for you are declined for payment of your subscription fee, you must provide us a new eligible payment method promptly or your subscription will be canceled.
If you provide us with a new eligible payment method and are successfully charged, your new subscription period will vary depending on your chosen subscription.
UNLESS YOU NOTIFY US BEFORE YOUR RENEWAL DATE THAT YOU WANT TO CANCEL, YOU UNDERSTAND AND ACKNOWLEDGE YOUR DR. STERN SUBSCRIPTION WILL AUTOMATICALLY CONTINUE, AND YOU AUTHORIZE US (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN-APPLICABLE SUBSCRIPTION FEES, INCLUDING ANY APPLICABLE TAXES AND SHIPPING FEES, USING ANY SAVED PAYMENT METHOD WE HAVE ON RECORD FOR YOU.
We may, in our sole discretion, change these Terms in accordance with the Terms of Services. Customers with an active Dr. Stern subscription will be notified via email at their Dr. Stern account email address of any changes to these Terms.
Termination by Us
We may terminate your Dr. Stern subscription at our discretion without notice. If we do so after you have been charged a subscription fee but prior to our shipment of the subscription order, your subscription will be canceled and we will give you a refund of the applicable subscription fee. However, we will not give any refund for termination related to conduct that we determine, in our discretion, violates these Terms or any applicable law, involves fraud or misuse of any Dr. Stern subscription, or is harmful to our interests or another user. Our failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of our rights.
All returns of Dr. Stern subscriptions are subject to the DrIanStern.com Refund Policy.